Orders & Shipping

WHAT FORMS OF PAYMENT DO YOU ACCEPT? We accept online payments through Visa, Mastercard, Amex, After Pay and PayPal.

CAN I CHANGE MY DELIVERY ADDRESS ONCE I HAVE PLACED MY ORDER? Orders submitted on tweenyskin.com are processed and shipped very quickly therefore it may not be possible to change the delivery address. We strongly recommend that you double check all details before submitting your order. However, we will try and do our best to modify any orders that may have been incorrectly entered. Send an email to hello@tweenyskin.com with “URGENT – Change wrong address” in the subject line along with your correct details and order number to ensure our team can action this as quickly as possible.

CAN I CHANGE OR CANCEL MY ORDER? Unfortunately once your order has been placed, we are unable to cancel or make any changes to your order. Please refer to our Returns Policy.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO? Order confirmations can sometimes take up to 24 hours to receive due to high demand. Please check your junk/spam folder before contacting our customer service team at hello@tweenyskin.com

HOW DO I TRACK MY ORDER? Once your order has been processed you will receive an email with your tracking information you can then track your order through.

Shipping within Australia

Please allow up to  3 business days for dispatch of orders. This may vary during peak seasons or around promotional times.

Standard

FREE for orders $100 and over

$10 Flat rate for orders under $100

Est delivery time from time of dispatch - typically 2-5 business days*

Express

$15 Flat rate on all orders 

Est. delivery time from time of dispatch - typically 1-3 business days*

All postage and handling prices above are AUD unless otherwise stated.

*Due to unforeseen delays within postal networks, this time frame may be extended.

All postage and handling prices above are AUD unless otherwise stated.

*Due to unforeseen delays within postal networks, this time frame may be extended.

WHAT HAPPENS IF I MISSED DELIVERY AND HAVEN’T COLLECTED MY PARCEL?- If you miss your parcel and it is not collected from your local post office within 14 days, it will be sent back to our warehouse. If you would like to have it re-shipped, there will be a re-shipping fee of $10 AUD for domestic orders and $20 AUD for all international orders. If you would like a refund instead, we will refund you the amount of your order minus $20 AUD for the processing & return shipping costs for all domestic orders and $40 AUD for all international orders. We are not held liable for parcels that have failed to be collected.

MISSING ITEMS - We understand receiving your order on time and in good condition is important to you. It’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition. Please contact our customer care team at hello@tweenyskin.com with your order confirmation number in the subject line so we can find your order easily and process your request promptly.

I LIVE OUTSIDE OF AUSTRALIA, WILL I HAVE TO PAY ADDITIONAL DUTIES, VAT OR OTHER CHARGES? - Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Tweeny Skin has no control over and is not responsible for any additional import charges as these charges are imposed by and controlled by local governments, border security and/or customs authorities. It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Tweeny Skin will refund you the cost of your purchase (minus the costs of shipping to and from your country).