Frequently Asked Questions

Have a question about Tweeny Skin?

You'll probably find an answer here!

If you still any question or concerns about our products don't hesitate to reach out to us directly on the form below!


Tweeny Skin is a skin care range founded by an Australian tween for tweens. The products are formulated with gentle yet effective ingredients designed specifically for tweens and teens. Our skincare products are suitable for all skin types and conditions, from sensitive to acne-prone skin and work to cleanse, nourish and deliver effective results while developing good skincare habits

Young skin is sensitive and fragile compared to that of an adult. The difference in skin structure contributes to the fragility of young skin as opposed to the skin of an adult. Made up of different kinds of cells, the epidermis is the outermost layer of the skin. The epidermis is 20-30% thinner in tweens/teens therefore much less resilient than adult skin. A tween/teens skin is thinner and has a higher body surface area, so it more easily absorbs toxins; therefore, gentle, simple and safe products specifically designed for tween/teen skin should be used.

All Tweeny Skin products have a shelf life of 3 years unopened and 12 months once opened. Remember to store all your products in a cool, dry place again from direct sunlight and under 30 degrees

For best results we recommend using the Face Wash, Serum and Moisturiser every morning and night. We recommend using the Mask 1-3 times per week depending on your skin type and condition. For sensitive and dry skin, we recommend using the Mask once per week. For normal combinations we recommend using the mask 1-2 times per week and for oily and acne prone skin we recommend using the Mask up to 3 times per week on alternate days. Always apply moisturiser after mask use

Yes, this is very normal, especially if you have sensitive, dry or dehydrated skin. If you feel anything more than a tingle or tightening sensation we recommend you remove the mask with our Face mask remover pads which have been soaked in cool water immediately. Wait 15 minutes before applying Serum and Moisturiser. Do not use the Mask more than once per week and do not leave on for longer than 5 minutes until your skin builds more resilience.

Yes, redness after a clay mask application is normal. That's because clay brings blood to the surface of your skin whilst absorbing impurities from the skin. The extra blood drawing to the surface also makes our cells healthier and more nourished. Wait 15 minutes after Mask removal before applying Serum and Moisturiser.

There is a possibility you may break out after using the Mask. Along with many other benefits, the mask is designed to remove all impurities from the deeper layer of skin. This means that all these impurities and infections in the skin will rise up to the surface of the skin. That's why acne sometimes gets worse for a couple of days before it gets better.

Our products are formulated with gentle ingredients and should not have any adverse effects but every body's skin is different therefore Before using any Tweeny Skin products we recommend doing a patch test and waiting 24 hours to see if any reactions occur. If a reaction does occur cease use of the products immediately and consult a doctor if need be

Orders & Shipping

We accept online payments through Visa, Mastercard, Amex, After Pay and PayPal.

Orders submitted on are processed and shipped very quickly therefore it may not be possible to change the delivery address. We strongly recommend that you double check all details before submitting your order. However, we will try and do our best to modify any orders that may have been incorrectly entered. Send an email to with “URGENT – Change wrong address” in the subject line along with your correct details and order number to ensure our team can action this as quickly as possible.

Unfortunately once your order has been placed, we are unable to cancel or make any changes to your order. Please refer to our Returns Policy.

Order confirmations can sometimes take up to 24 hours to receive due to high demand. Please check your junk/spam folder before contacting our customer service team at

Once your order has been processed you will receive an email with your tracking information you can then track your order through.

If you miss your parcel and it is not collected from your local post office within 14 days, it will be sent back to our warehouse. If you would like to have it re-shipped, there will be a re-shipping fee of $10 AUD for domestic orders and $20 AUD for all international orders. If you would like a refund instead, we will refund you the amount of your order minus $20 AUD for the processing & return shipping costs for all domestic orders and $40 AUD for all international orders. We are not held liable for parcels that have failed to be collected.

We understand receiving your order on time and in good condition is important to you. It’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition. Please contact our customer care team at with your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Tweeny Skin has no control over and is not responsible for any additional import charges as these charges are imposed by and controlled by local governments, border security and/or customs authorities. It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Tweeny Skin will refund you the cost of your purchase (minus the costs of shipping to and from your country).

Shipping within Australia

Please allow up to  3 business days for dispatch of orders. This may vary during peak seasons or around promotional times.


  • FREE for orders $100 and over
  • $10 Flat rate for orders under $100

Est delivery time from time of dispatch - typically 2-5 business days*


  • $15 Flat rate on all orders 

Est. delivery time from time of dispatch - typically 1-3 business days*

All postage and handling prices above are AUD unless otherwise stated.

*Due to unforeseen delays within postal networks, this time frame may be extended.

All postage and handling prices above are AUD unless otherwise stated.

*Due to unforeseen delays within postal networks, this time frame may be extended.


At Tweeny Skin, we are committed to providing you with the highest quality skincare products that are specifically formulated for tweens and teens. We understand that everyone's skin is different, and what works for one person may not work for another. That's why we are proud to offer a 30-day money back guarantee on all our product purchases.

We want you to feel confident in your purchase and be completely satisfied with your Tweeny Skin products. If for any reason you are not happy with your purchase within the first 30 days, simply contact our customer support team at and we will be more than happy to assist you. We stand behind the effectiveness and quality of our products and want to ensure that you have a positive experience.

Your tween's skin deserves the best care, and we are here to make sure you find the perfect products for their unique needs. So go ahead, try our skincare products risk-free for 30 days and see the difference they can make in your tween's skin health. We're confident that you'll love the results, but if for any reason you don't, we've got you covered with our 30-day money back guarantee.

Shop with confidence at Tweeny Skin knowing that your satisfaction is our top priority. Your tween's skin deserves the best, and we are here to help them glow and grow through their tweenage years. Experience the difference with Tweeny Skin today and take advantage of our 30-day money back guarantee. We can't wait for you to join our happy and satisfied customers! Please note that our money back guarantee is applicable to product purchases made on our website only. Shipping and handling fees are non-refundable.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you have received the incorrect product, or a product is damaged or faulty, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at and include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Please note shipping charges will be deducted from your refund.

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